Refund policy

Return Policy

We want you to feel confident in your purchase. Each vintage and estate piece is carefully inspected and described, but if an item arrives misrepresented or not as described, we’re here to make it right.

How to Make a Return

• Contact us within 3 days of receiving your item to initiate a return.
• Returns must be received back within 7 days of the original delivery date.
• Email us at parkstreetandcompany@gmail.com with your order number and details.
• We’ll guide you through the next steps and provide a prepaid mailing label.
• The cost of return shipping will be deducted from your refund unless the return is due to our error.
• Once we receive and inspect your return, a refund will be issued to your original form of payment within 5 business days.

Return Conditions

Items must be returned unworn, undamaged, and in their original condition.

Shipping

• Please package the item as carefully as it was sent to you.
• Returns must be labeled and shipped securely. All returns must be sent insured and signature required. We cannot be held responsible for packages lost or damaged in transit; any claims must be filed directly with the shipping carrier.
• If the return is due to our error, we will gladly cover return shipping costs.

Exclusions

• Discounted or sale items are final sale. These items will be clearly marked as final sale on the product page.
• Layaway Items can not be returned. 
• Items that have been altered after delivery are not eligible for return.
  
  

Our Promise

We stand behind every piece we sell and do our best to describe each one accurately. Because many of our treasures are antique or estate jewelry, light signs of wear are normal and part of their charm. We value your trust and are committed to making your experience positive. If you have any questions, please reach out — we are always happy to assist.